Refund policy
RETURN & REFUND POLICY
Effective Date: January 10, 2026
Our Commitment At Boss Ink Collective, we want you to love your purchase. All items are made-to-order specifically for you, which means we take extra care with quality.
Returns & Exchanges Due to the custom, print-on-demand nature of our products, we do not accept returns or exchanges on items that meet quality standards. All sales are final unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at bossinkcollective@outlook.com with:
- Your order number
- Photos clearly showing the issue
- A brief description of the problem
We will review your claim and, if approved, provide a replacement or full refund at no additional cost to you.
How to Report an Issue Please email us at bossinkcollective@outlook.com before returning any items. Do not send items back without prior authorization, as unauthorized returns will not be accepted or refunded.
Processing Time Approved claims are typically processed within 5-7 business days. Replacement items will be produced and shipped using the same method as your original order.
Questions? Contact us at bossinkcollective@outlook.com and we'll be happy to help.